SixtyMarketing’s…

frequently asked questions

management

frequently asked questions.

ARE THERE ANY CONTRACTS?

Nope! You’re free to cancel at anytime. All we require is 30 days notice.

ARE MAINTENANCE HOURS CARRIED OVER?

We do work up to the amount of hours you select each month BUT if you know you require more work on the following month we can reserve them for the following month. If for any reason your hours are not used in a specific month they will be rolled over to the following month. Standard hours are deducted from your allotted time each month during the hours of 9am- 5pm GMT, Monday-Friday. Any emergency work required outside these hours (including weekends and bank holidays) are deducted as double hours. Support is classed as standard hours at anytime.

HOW LONG DO CHANGES TAKE?

We aim to complete all requested changes within 24 hours. Larger jobs may take slightly longer.

WE HAVE MORE THAN ONE WEBSITE

If you have multiple websites our maintenance package can be split across all of your sites.

CAN WE CHANGE OUR PACKAGE?

Of course. You can upgrade or downgrade your package each month through your account.

WHAT WORK DO YOU COVER?

Anything to do with your Internet Marketing, SEO, Website or Social Media… we do it! All you need to do is select how many hours work you want us to do each month and tell us what you want us to do. It’s as simple as that! Anything you can think of, no matter how far out you may think it is, we will get it done for you.

DO YOU PROVIDE HOSTING?

We sure do. Hosting and emails are all included in your website maintenance package.

CAN YOU GUARANTEE 1st PAGE OF GOOGLE?

No. The only company that can make that promise is Google. Any company that says they guarantee 1st page rankings on Google are lying… run for the hills from them!

website design

frequently asked questions.

ARE THERE ANY CONTRACTS?

Nope! You’re not tied into any contracts and are free to cancel at anytime. The first 12 months are included in your initial price and will automatically renew after 12 months. If you wish to cancel your package you can do at anytime before your renewal date.

HOW LONG DOES IT TAKE TO BUILD?

Roughly 7-10 business days to complete your website design. Depending on the size of your website and our current work load this timescale may vary.

DOES THIS PACKAGE INCLUDE ECOMMERCE?

Sure does! You can sell products or services online, have coupon codes, subscriptions, bookings, downloads, memberships and more.

DO YOU PROVIDE WHITE LABEL WEBSITES?

Yes of course. We can build website for your business completely white labelled allowing you to sell in confidence to your clients.

CAN WE MOVE OUR WEBSITE?

You can transfer your site to another server if you wish at anytime. Please see above points. We do not provide cPanel details to clients or third parties for security reasons but we can send you the complete backup files and databases for you to upload.

CAN WE USE OUR OWN HOSTING?

You can do yes but we strongly recommend using our servers. The servers we use are built for WordPress websites allowing them to perform fast, be secure and backup daily. We wouldn’t be able to install your SSL cert on another server and we wouldn’t be able to assist you properly if there are problems with your website. There is no extra cost for using our servers and we do not provide discounts if you decide to use your own servers.

WILL MY WEBSITE BE SECURE?

Absolutely it will! We provide you with a 2048-bit next generation SSL certificate form Comodo (https:// where you see the green padlock in the address bar), Secupress Security to prevent hacks, SiteLock to prevent malware attacks and CodeGuard for daily backups. Complete WordPress website security!

DO YOU PROVIDE CONTENT?

Unfortunately we are unable to write content for your web pages. This is your responsibility to provide content. Your account manager can help you write content if you require.

DO YOU PROVIDE IMAGES?

Yes we can provide royalty free stock images.