How Commercial Alarm Monitoring Works


Since the first installations of alarm systems, the objective was to notify the mere event monitoring centers. Due to a question of costs since their implementation was based exclusively on point-to-point radio communication, it had its beginnings in the police stations and the financial and banking entities as their main clients.

As communication systems were improved, commercial alarm monitoring became a more popular service. This was mainly because urban telephony was used to link the target and the central station; the final cost dropped significantly, making it accessible to private homes and small businesses.

The objective of a commercial alarm monitoring station, as its name suggests, is to monitor the events detected by the installed alarm system and take appropriate action. This action can be: alerting the police of a detected theft, a technician to repair the system, or a supervisor on duty to correct a problem on a factory assembly line, i.e., commercial alarm monitoring increases the level of security and productivity of protected property by liaising between the owner and the relevant authorities or remote communication between machines and users.

Using a suitable program, the commercial alarm monitoring company records the events received from the user in a historical file. When they appear on the operator’s screen, the operator proceeds according to a list of events received from the user. When they appear on the operator’s screen, the operator moves according to a list of. We find here a subject that we cannot fail to talk about.

A “false alarm” is the indication of a subscriber’s emergency when it does not exist. Often, a false alarm can be detected by avoiding the dispatch of the crisis to the verification authority (enforcement authority in the courts).

Suppose we consider that the most outstanding feature of system commercial alarm monitoring is the possibility of evaluating the events received. In that case, the operator’s role should not be limited to executing the actions set for a given user, but, applying logic, he should determine whether it is an actual alarm or not.

For this purpose, confirmation is used. An event that confirms a previous one ensures a high percentage of certainty. For example: if a property has an opening detector on a shutter and a motion detector in a must-pass area, an alarm in the magnetic zone followed by a notice in the infrared site will confirm the intrusion. Conversely, if the infrared is triggered only once, a false alarm is most likely caused by a draft or a pet.

In conjunction with a series of guidelines and proper operator training, this routine allows for efficient and high-quality service.

For the security company, it is also a great ally since it enhances its service by providing the security guards with external support in an emergency.

It also provides external support for security guards in the event of accidents. It expands their capacity through the detectors installed on-site. At the same time, it provides a control function for security and custody personnel in terms of staying on target, relays, detection of lack of activity, etc., informing supervisors directly and on the spot.

It also ensures that security guards do not access restricted areas at night or on weekends, limiting responsibilities and reducing risks.

Commercial alarm monitoring is a service that has gained a position in the security market because security companies have optimized their resources to lead the commercial segment to which they belong. In this search for improvements, they have contributed to the community, especially to the trade, an essential element of consideration when projecting.

The possibility of implementing an alarm system for a house, a business, a factory, or an entire industrial complex is now within reach of those interested, thanks to the reduced costs of current communications, which until not long ago could not even be considered as a plausible option.

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